Book with Confidence
Our Book with Confidence policy is our reassurance to guests that all Holy Toledo Properties will live up to their expectations. Our Book with Confidence policy assures guests that if they arrive at a property that does not meet our standards, we will make it right.
Examples of “make it right” may be issuing a partial refund, hiring a local service provider to make repairs, hiring a local cleaning crew to clean the property, purchasing guests a meal while a cleaning crew prepares the property properly. Bottom line, guest booking with Holy Toledo Properties can book with confidence and know that if something is ever off it will not stay that way for long. This is key to building a good reputation, receiving positive reviews, and encourages guests to book repeatedly.
As the owner responsible for maintaining our Measures of Excellence, you may be held accountable for the costs of the resolution.